Wynn Las Vegas

I’ve been a loyal client of the Wynn Hotel for over 20 years, but my recent experience was nothing short of infuriating. my latest stay may have been my last It’s unbelievable how a place so luxurious could completely disregard common sense and basic hospitality. On check-out day, my family and I were shocked to learn we couldn’t shower before leaving. The pool had closed early, and we had no access to other facilities. The hotel’s ridiculous solution? A £150 fee for just five mere minutes in the shower! As if that’s acceptable for any guest and considering we have returned many times . Because of this absurd policy, my 12 & 9 year old sons had to endure a 10-hour flight feeling sticky and uncomfortable, their skin drenched in chlorine. What kind of establishment allows that? Eventually, we were told we could change in the spa, but the experience was far from ideal. it was 30 minutes to closing time therefore no other women were in the spa, we were forced to change in the bathrooms and were denied access to the changing rooms making an already uncomfortable situation even worse. This lack of consideration for guests is simply appalling. It’s a shame, because the Wynn is a beautiful hotel with so much potential. But this experience has completely soured my impression, and I won’t be returning. The management needs to seriously rethink their policies. Long-term guests deserve to be treated with respect, not as an afterthought.

I can’t say enough amazing things about The Wynn Hotel & Casino. My dad had a medical emergency & the security was on top of it with a swiftness. They didn’t hesitate to call EMS & wheeled him all the way outside & stayed until he was cleared to leave. We will always be grateful!!

For the past 28 years, we have visited Las Vegas twice a year and consistently chosen MGM properties, predominantly the Bellagio, for their excellent comps, free play, and resort F&B credits. In April 2024, our spring visit included the spectacular show 'Awakening' at the Wynn, which captivated us with the hotel's elegance. Consequently, we forwent our usual complimentary fall stay at the Bellagio, along with its perks, and booked at the Wynn instead. Lacking previous gaming history at the Wynn, we paid premium rates to stay and gamble, hoping to earn complimentary credits by the end of our stay based on our play, yet we only received a minimal amount despite betting the same or more than we do at MGM properties. Regarding room #5640: It was beautifully appointed, but the constant clanking noise near the elevator, reminiscent of a hammer striking pipes, persisted day and night, disrupting our sleep. Therefore, I recommend avoiding rooms close to the elevators. The room's amenities are iPad-controlled, including the TV, drapes, and lighting. However, the lighting design is flawed; it's impossible to turn on individual lights like the bedside, foyer, or desk lamp. Activating the lights illuminates the entire room, with only 'all on' or 'all off' settings, plus a 'low' option that remains too bright. The bathroom and toilet area were the exceptions, where one could turn on a single light, which we used as a night light to prevent disturbing everyone at night. Our dining experiences, particularly at the SW Steakhouse, were delightful, as were the meals at other on-site restaurants. The hotel and casino are indeed beautiful, resembling a smaller, more expensive version of the Bellagio.