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Since its founding by John Jacob Astor over a century ago, The St. Regis New York has established itself as one of Manhattan’s most alluring addresses. Our flagship 5-star hotel has evolved to reflect the rich history of St. Regis, while infusing the timeless luxury that has come to define it. Every element of the hotel is carefully considered, from the richly decorated rooms and designer suites to the graceful public spaces, highlighted by a regal rooftop ballroom. Exceptional dining at Astor Court and the world-class King Cole Bar – home to the nation’s first Bloody Mary – further enhance the experience. Enjoy thoughtful amenities including the treasured St. Regis Butler Service and usage of the chauffeur-driven Bentley House Car to explore the best of the city during your next stay.
Two East 55th Street Fifth Avenue New York 10022 USA
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VegasToEssex
September 2024
My husband and I stayed at the St Regis for three nights and it was a disappointment overall. I’m surprised they have kept the hotel open during construction - there are very few amenities open to guests. No lobby, no restaurant, no bar. Upon arrival, we were rushed down a set of stairs and through a nondescript hallway, and then we waited for an elevator to arrive to take us to the makeshift lobby. There are only two out of four elevator banks working so be prepared to wait. The day we arrived, the doors of the elevators would not reopen even if you waved an arm in front of the doors. Be very, very careful if you’re trying to get on the elevator once guests have departed. Surely this is a safety hazard. You are not allowed to take the stairs due to construction. We arrived quite early in the morning and were not allowed to check in until 4 pm (the standard check in time). The front desk staff member checking us in was not particularly welcoming. Despite the long wait, our bags were not in the room when we finally checked in. The room itself was spacious and comfortable. We had a room that was close to the elevator so we could hear guests coming and going at times. Our toilet would not stop running and then stopped working. I sleepwalked down to the front desk at 3:30 am and asked them to send someone to fix it at a reasonable hour. They said they have an engineer working 24 hours a day and offered to send them up immediately, which was kind of them. But the maintenance worker arrived and immediately asked if we had complained to our butler about the toilet. I said no and that I had complained to the front desk instead. Given that one of the towels was wet due to the toilet issue, the maintenance worker asked if we would like housekeeping to come and clean and we said yes. The housekeeper then arrived ill prepared with no cleaning materials and asked if maintenance had been in the room. I said yes, and that they were the team that called housekeeping. I offered her a plastic bag to pick up the dirty towel. It felt like everyone was pointing the finger at another department and all I wanted was a clean, working bathroom so I could go back to sleep. The location is perfect. All of the shops and sites are within walking distance. Almost all of the staff were very friendly. I’m sure this hotel will be great once the remodeling is finished, but what a disappointment to stay during its refurbishment phase.
monicak436
September 2024
Terrible mess. The hotel should not be trying to operate in its current state. Total maze to get from entrance to room. No food service except for room service. Check in is on 2nd floor. You have to enter at street level and go down a floor. Then up. The elevator there takes so long (10-+ minutes many times). There is no way to take the stairs. It is crazy. Then once you make it to the check in level, there is a different set of elevators to go up to the rooms. When we were there, 2 of the 4 were not working because they were re-tiling them. The wait for the elevator was 30+ minutes when we finally gave up and carried our bags on the very narrow and steep stairs. To exit, you have to wait very long for the elevators or beg them to let you exit from floor 2 down to the street, which they will only do if you are escorted by an employee and they wait until there is a group who wants to do this. At a minimum, I value being able to go up to my room and leave in an efficient manner. If there is a fire, it is going to be a disaster. It is shocking that they are trying to operate (particularly at the rates that they charge). I usually love St Regis hotels. This one was awful.
RKPtraveler
August 2024
Just a terrible experience. ALL Public areas are under full construction! Best part is they notified me 6 days before arrival. Obviously done on purpose to scam me into staying as with that short notice no other hotel had reasonable prices. The Ritz had doubled in price from the original booking. They assured me however when I called that I would have a full St. Regis experience just not a lobby. Boy were they wrong. Check in was like entering a haunted house maze. You check in at a back hallway after wandering around. You could sense the attitude upon arrival. Elevators opened and closed on a whim. Absolutely everything is off limits on the first floors. NO restaurants, bars, public spaces or anything at all. Just construction people, plastic walls and a check in desk. It felt more like a road side motel than a luxury hotel. They did offer breakfast on the top floor in a banquet room. It was basic but did taste nice. I have upgrade coupons that according to their website site you can use but when I checked in the room was not available for upgrade. The room however was available for purchase. No one could quite explain that to me. The St Regis is very vocal about their amazing butler service. I was advised how they would unpack my bags, iron clothes, coffee service and more. When I checked in they advised me that I would be met by my butler at the elevator. That was a lie. I called 3 times and he's showed up about 90 minutes later. I of course already unpacked my bags. He did take 2 shirts to iron. They came back about 90 minutes later. The butler was obviously overworked with other rooms and was not friendly at all. The room was beautiful. It is what you would expect in a standard St. Regis room. It was very clean. The hallway wreaked of curry. I figure since there are no restaurants on site or nearby that aren't a production they are actually people cooking in their rooms. Someone came up and agreed it was bad. They offered to move me to the 3rd floor to a room that faced a dark filthy wall, it felt like a midevil prison. I said I'll stick with the smells for now but can they bring something to put in the hallway. So about an hour alter a machine arrived to help with the smell. Day 2: by 5pm no one had been by to clean my room. I called down to see if the butler was around, I wanted coffee service. The woman on the phone told me they don't do that in the afternoon. This is just part of the random issues. At this point I'm not just upset I'm angry. When you called to speak to the desk they promised things that would never happen. It was actually just weird. Eventually I asked to see if a suite had opened up. One did and they did move me at about the same time housekeeping arrived. They asked if I needed help to move and considering it takes 90 minutes every time I asked for anything I declined. I moved to the new room. It was very nice but at this point I lost so much time dealing with the nonsense. Overall I wish I had stayed somewhere else. The hotel should be closed. Services is terrible. Everyone has attitude. The hotel is opening like a budget motor lodge at luxury prices. I did follow up with the hotel on the experience and they were so kind to respond and get this..... offer me an upgrade on my next stay if it is available to a basic suite. Clearly it wont' be available. The most enticing verbiage was they would offer me a "treat". What a way to go out of their way.
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