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The Grove Resort & Water Park Orlando, the ultimate vacation destination, is a sanctuary for those who seek to escape the ordinary and are looking to experience a reality infused with magic and wonder. These spacious suites near Walt Disney World® Theme Parks, provide the comforts of home while on vacation.
14501 Grove Resort Avenue Orlando Florida 34787 USA
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Location
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matttU4353WX
August 2024
My family and I (2 adults and 3 kids) stayed in the Grove Resort & Water Park for 14 nights in July / Aug 2024. We booked a 2 bedroom family room. The good points - Accommodation size is great, with two bedrooms, two bathrooms, lounge/ dining area, kitchen and utility room, with washer & dryer. There is also a balcony. There are 3 TVs one in each bedroom and one in the lounge area. - Each accommodation block has a multistorey car park, so there's plenty of parking for hire cars. Parking is an additional charge though (We didn't pay as it's included for Virgin customers, but be careful as it's expensive!) - Hotel location is about 20 mins drive to Disney, or 30 mins to Universal. - The Hotel has a couple of quiet swimming pools with loungers etc, plus a separate water park with two slides and a lazy river. My kids loved the water park, a definite selling point of this hotel Vs others. - The hotel has a shop which has the basics, but it's a bit pricey. We stocked up at the local Publix Super market which is a 10 minute drive away. The bad points - The main reception is massively under staffed. We arrived at 11pm after a very long flight and I had to queue for an hour to check in. I also needed to get my door key re-coded twice (they get wiped if they touch your mobile phone) and each time I had to wait an hour with the family waiting outside the room in the hall. I also extended the room for half a day as we had a night flight and on return from Typhoon Lagoon we had been locked out of our room again! The inconvenience of having to queue for an hour made me late for my return flight home to the UK, causing my family to be split up on the aircraft (even though we'd checked in the day before). - Kitchen only had 1 glass for 5 people and only 4 towels. In fairness, the hotel did resolve the issue quickly. - The one and only room clean didn't happen and I had to chase it up. - Only one free bus to/from disney each day, which is just not regular enough to be viable. We opted to hire a car for flexibility. Overall - I would recommend this hotel again as the room size, location and water park are great. - I would have given 5 stars if the wait times at reception hadn't been so awful. (I heard one guest tell the staff they should sell fast passes for reception haha!) - Also, watch out for the resort tax and damage deposit which will be charged to your credit card on arrival. I did spot this in the booking confirmation small print, but some other guests got caught out on this. Happy holidays!
Paradise747822
August 2024
We first visited this hotel in 2019 and on the basis of a fantastic first experience, we did not hesitate to book again for summer 2024. Unfortunately the resort has taken a massive nosedive in the interim. The bad: hotel is poorly maintained and dirty even in parts (see photos of balcony area and bathroom plug holes clogged with hair and brown slime), the room was not properly equipped (missing cutlery, broken light bulbs in both bedrooms, missing pool towels, kettle), WiFi is intermittent at best, extortionately priced groceries in the mini mart, communal areas and room was very knocked and indeed, rather scruffy looking in parts e.g laminate coating peeling off the cabinet and huge stain damage done to the kitchen table, room is cleaned and beds changed once in two weeks (!) which frankly is insufficient for the kinds of fees this hotel charges! The advertising for this hotel is fantastic but unfortunately it simply is not the premium resort that you might be led to expect. Some staff are very polite and accommodating but others are dismissive and discourteous. The car park is also very tight and poorly designed, creating a rather stressful end to a day out! There is no thought given to organisation at Reception meaning that you get stuck in a long queue of check in guests when you may just want to ask a simple question and bad luck if you have a late flight home - there is no courtesy room, the spa is apparently closed and therefore not available for showers and the water park area only has a “rinse off” area not to mention being overcrowded with several areas cordoned off to regular guests (?). Little peace of mind for allergy sufferers if you order fresh food from the mini mart as we were twice told that as its bought in, staff don’t know what’s in it! The good: superb air con, pleasant food in the Valencia restaurant (it’s expensive but so is everywhere else!), hotel is well situated for Disney. All in all however it falls way short of the mark and does not hold a candle to its European 4* equivalents. Finally, if you look at hotel responses to the more negative reviews, they appear to be akin to automated mail backs and pay zero acknowledgment to any of the issues raised, which again just goes to show that the management team has little genuine interest in the guest experience. Must do better.
maddieh592
August 2024
Our kids did the surfing experience with Brookelyn & Tyler, and it was incredible! They were so patient with our kiddos and they had the best time! Brookelyn & Tyler took their time with each kid and made sure they were comfortable. Highly recommend taking advantage of this experience for your kids, it’s super cool!!
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