Hotel West End

This hotel is gorgeous and has so much character and staff were friendly. The breakfast was incredible and views, stunning. The location was great. Our biggest thing was our room. The room was very dated. The carpet was very old and didn’t feel clean and the wall paper was peeling. We also found mold around the vent which when we alerted staff they were concerned and cleaned. We didn’t ask to change rooms or mention these things during our stay, due to how tired we were and how little time we were in our room. I do think staff would have helped us move if we would have asked. I am still surprised a hotel as nice as this would even put guests in a room that looks like this. We were overall pleased with our stay, the view from our room was amazing, location was great, staff were friendly and helpful, just disappointed in our room itself. Everything else was wonderful.

We were disappointed with few things at this hotel. Firstly when we arrived it was lightly raining and a porter was there at the door, but he did not help us at all. There are several steps to the entrance so it was quite difficult for us from the street once we got off the taxi. No help at all. No assistance to the room either! Then we got in the room by ourselves, and saw a tiny short bed in a separate room!! It is for a dwarf!! When we booked it said "Double bed and Twin Bed" for 3 of us, but it's not Twin Bed either. It was a tiny single bed which is very short! Unless your height is shorter than 130cm you won't fit. When we asked the hotel they said "all rooms are like that. Twin means Single (!!). External providers have put the information and you misunderstood". I was like WTF??? Doesn't make any sense. They didn't even apologize. They say I have misundertood, and if we need a room we need to pay!! So rude. So 3 of us had to sleep in a Double/Queen size bed in the main room for 3 nights. WIFI is extremely useless. Very slow or no connection. When we complained to the hotel, the guy said "I don't know". When we used our phone or smart TV or laptop, it goes around around and no connection. Given we paid such a great amount for the stay, it was extremely disappointing and not accesptable. The noise from upstairs was so loud. Everytime people walked or dragging suite cases or running, it was extremely noisy!! The wall is quite thin so we could hear the toilet flash noise from next door. No towel rails. Overall we weren't satisfied with this hotel after paying so much. When we were checking out and taking luggage down through many steps to the street, none of them helped us. We would expect the minimum customer services if we pay minimum and stayed at 1-2 star hotel, but this hotel is not in such category. So in short, no value for money, very disappointed and won't recommend Hotel West End.

This is the perfect location for our stay in Nice. The hotel has an 'oldy worldy' charm about it. The restaurants for breakfast and dinner were excellent with no complaints on food offered or service. We would highly recommend it to anyone.