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Elounda Bay Palace Hotel is set amongst the historic cultural and naturally varied beauty of northeastern Crete, in Elounda. Its tranquil setting at the edge of Mirabello Bay, a truly blissful place to call home, is surrounded by 20 acres of lush gardens. This award-winning luxury resort combines Crete’s charms, unique hospitality and renowned levels of personalized service that guarantees unparallel holiday rich in leisure and easily found relaxation.
Elounda Agios Nikolaos Crete Island 72053 Greece
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455rinar
September 2024
The Hotel has a great potential to be amazing but it’s not! The Hotel is extremely old, the rooms, the public areas etc.,the furniture and the design was not moderate for 50 years. The Hotel public areas are dirty, seems like the carpets and the stairs was not cleaned for ages. The sheets in beds was not changed for our entire stay (5 days) and floor was not cleaned for the entire stay. They only replaced the towels like 3 time a day, but that’s it. The water in the shower is not balanced, they either hot or cold it was horrific to take showers. The air conditioner in the rooms is since WW2 and was not working properly. The breakfast was very standard, the dinner was awful, we did not eat dinner anymore there. The beach was perfect and the staff is very friendly, however, this is not enough for 5 star Resort that is not maintained properly.
Campergirl70
September 2024
Not a 5* Platinum hotel as marketed by TUI. Very dated room and incredibly noisy air conditioning. We raised it with reception, and after 24hrs nothing was done, so we contacted TUI directly. After three days we were moved to a bungalow with sea view, which was lovely and of a much higher 5* quality. The buffet breakfast is great, the evening buffet not so. Very repetitive and again not what I would have expected from a 5* hotel. We asked if we could swap our evening €30 allowance and use it in one of the other restaurants and the only other one open in the evening is the A La Carte. €30 euros barely covered the cost of a salad, so we didn’t bother. €30 didn’t even buy a bottle of wine in the buffet restaurant. We’d assumed we could eat at the Taverna, but it’s only open at lunchtime, nowhere in TUI’s marketing does it state this. We asked if we could swap our evening allowance for lunch and reception told us the system wouldn’t allow them to do this. Again we raised this with TUI, who promised the in-resort rep would be in touch, we never heard from them. We ended up eating at local restaurants in Elounda for three nights. I feel that TUI needs to take on most of the responsibility for the negative reviews this hotel is receiving. Their marketing of the hotel is inflated, which leaves the hotel staff haven’t to deal with disappointed guests. On the positive side the hotel grounds and location are great. The grounds are lovely, sea is crystal clear and beautiful. Elounda is only a 15 minute walk away, and well worth visiting. The restaurants along the seafront are absolutely lovely. Great food and wine and reasonably priced. You can also get the ferry across to Spinalonga from the port. Well worth a visit! We booked it directly with one of the ferry companies, €14 euros per person and €8 euros each to enter the island. Cash is preferred!
kathyjJ383RS
August 2024
This hotel is not 5* . I would say a low 4•. No flexibility on anything. Told off for filling a water bottle in restaurant. Had to buy all water. Never done that in 5* hotel before. There’s only a very small bar so nowhere to sit after dinner. Some rooms are very tired with uncomfortable beds. The buffet was very repetitive and luke warm. Reception staff were fine until you had an issue and wouldn’t take on board the problem repeatedly quoting its company policy. Never managed to get the manager to speak to us. They gave us a room to shower and change for 2 hours the last day(5 of us) which wasn’t available until 15 mins after the agreed time. After an hour they rudely told us to get out. ( reception again)All other staff were great. I won’t go into detail about the dine around plan we booked but they say they don’t do. Never resolved that. The a la carte restaurants were good but expensive. Only €30 allowance which barely bought 1 course. The sun beds were old and uncomfortable. 1970s gold up camp bed style. Their photos show nice beds by the pool but there are only 18 of them. The young family members loved the sea which was very safe. We won’t be going back.
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